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The sun was setting and a light snow falling, creating a thin white blanket that covered the winding two-lane country road stretching in front of Joshua Margolis, when he suddenly felt his 1992 Volvo give into the slick surface, pull out of his control, and veer into oncoming traffic. As he felt panic rise, his wife, sitting in the passenger seat, said calmly: “It’s going to be fine. Just relax. Exhale. Keep your eyes on the road.” The scare was eye-opening for Margolis, perhaps because it occurred when the United States was still reeling from 9/11 and the economy was slumping. “That was actually the moment that got me to reflect on how the world was changing, [including] the world sitting in front of me in classrooms,” said Margolis, the James Dinan and Elizabeth Miller Professor of Business Administration at Harvard Business School.
 
      
   

 
 
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Panic Management: Keep Your Eyes on the Road
 
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